Privacy Policy

1. Introduction

Lift Plastic Surgery PLLC (referred to as “Lift Plastic Surgery,” “we,” “us,” or “our”) respects the privacy of patients, prospective patients, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information through https://liftplastics.com, related web pages, forms, landing pages, appointment and consultation tools, text messaging, telephone communications, email, and other digital interactions under our control (collectively, the “Services”). This Privacy Policy applies to information collected through the Services and to the business contact and messaging information described below. It does not replace any separate Notice of Privacy Practices that applies to protected health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or other health-privacy laws. If a separate Notice of Privacy Practices applies to particular protected health information, that notice controls to the extent of a conflict. By using the Services or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. Your consent to receive marketing text messages is optional, must be separately provided, and is not a condition of purchasing any product or service or receiving medical care.

2. Information We Collect

We collect information that you provide directly, information generated when you interact with us, and limited information from service providers and other lawful sources. The specific information collected depends on how you interact with Lift Plastic Surgery.

Information you provide

1. Identity and contact information, such as name, email address, postal address, telephone number, date of birth, and preferred method of contact.
2. Inquiry and appointment information, including requested procedures or treatments, aesthetic concerns, preferred dates, consultation details, and messages submitted through website, contact, calendar, landing-page, or booking forms.
3. Account and transaction information, such as invoices, payment status, billing address, membership information, financing inquiries, and records relating to deposits, refunds, or purchases. Payment-card data may be collected directly by a payment processor rather than stored by us.
4. Health information you choose to provide, which may include medical history, medications, allergies, symptoms, photographs, procedure interests, treatment history, care instructions, consultation notes, and other information related to evaluating or providing care.
5. Communications, including email, telephone, voicemail, text-message content, contact preferences, call records where permitted, support requests, reviews, and other correspondence.
6. Consent records, including the form or page used to opt in, consent language displayed, checkbox selection, date and time, IP address or device data, source URL, and opt-out or HELP requests.

Information collected automatically

When you use the website, we and our service providers may automatically collect IP address, browser type, device identifiers, operating system, referring and exit pages, pages viewed, approximate location derived from IP address, date and time, clickstream activity, cookie identifiers, and similar technical or usage information. We use this information to operate, secure, understand, and improve the Services.

Information from other sources

We may receive information from appointment platforms, patient portals, payment or financing providers, analytics and advertising services, social-media platforms when you choose to interact with us there, referral sources you authorize, and other parties acting at your request or as permitted by law. We do not purchase or transfer leads or personal information.

3. How We Use Your Information

We may use information for the following business, healthcare, security, and legal purposes:

1. Respond to questions, consultation requests, procedure or treatment inquiries, and other communications.
2. Schedule, confirm, reschedule, and manage consultations, appointments, treatments, procedures, and follow-up care.
3. Provide healthcare services, evaluate candidacy, coordinate care, maintain records, and communicate care-related information where permitted.
4. Send transactional communications such as appointment reminders, scheduling confirmations, pre-visit information, service updates, account notices, payment or billing notices, and secure links to care-related information.
5. Send marketing or promotional communications only when you have separately opted in or when otherwise permitted by applicable law.
6. Process payments, deposits, refunds, membership charges, or financing-related requests, and prevent fraud or unauthorized transactions.
7. Operate, personalize, analyze, troubleshoot, and improve the website, forms, patient experience, and business operations.
8. Protect the security, integrity, rights, property, health, and safety of Lift Plastic Surgery, our patients, our workforce, and others.
9. Comply with legal, regulatory, licensing, professional, tax, accounting, recordkeeping, and law-enforcement requirements; establish or defend legal claims; and enforce agreements.
10. Create aggregated or de-identified information that cannot reasonably identify an individual, as permitted by applicable law.

4. Health Information and HIPAA

Certain information we create, receive, maintain, or transmit while providing healthcare may be protected health information (PHI). Where HIPAA, the Health Information Technology for Economic and Clinical Health Act, the Texas Medical Records Privacy Act, or another health-privacy law applies, we handle PHI in accordance with the applicable law and our Notice of Privacy Practices. Our Notice of Privacy Practices explains permitted uses and disclosures of PHI and patient rights concerning medical records. Submitting a website contact form does not always create a physician-patient relationship, and not every item submitted through a public website is necessarily PHI under HIPAA. Please do not use a public website form, ordinary email, or SMS to send highly sensitive medical information unless we specifically direct you to an appropriate channel. We may use secure portals, encrypted links, or other safeguards when communicating sensitive information. Photographs, imaging, medical records, and treatment information used for patient care are handled under applicable health-privacy requirements. We will seek any authorization required before using identifiable patient images or information for marketing, testimonials, education, or other purposes not otherwise permitted by law.

5. SMS Messaging and Compliance

Lift Plastic Surgery may offer transactional and marketing SMS programs. We send messages only to telephone numbers provided to us through a consent-based channel or as otherwise permitted by law. Consent records may be maintained to document the scope and source of the opt-in.

Transactional messages

If you check the transactional SMS consent box, you consent to receive transactional messages related to your inquiries, consultations, appointments, care coordination, account, billing, procedures, treatments, or services you requested from Lift Plastic Surgery PLLC. Messages may include appointment reminders, scheduling confirmations, pre-appointment information, follow-up or service updates, account notifications, secure care links, and billing notifications. Transactional consent is limited to service-related communications and is not consent to marketing.

Marketing and promotional messages

If you separately check the marketing SMS consent box, you consent to receive recurring marketing and promotional messages from Lift Plastic Surgery PLLC, including special offers, discounts, new procedure or treatment announcements, med-spa updates, events, membership information, practice updates, educational promotions, and other promotional communications. Marketing consent is optional and is not a condition of purchase or treatment.

Opt-in source and consent

Individuals may opt in by entering a telephone number into a website form, consultation or booking form, contact form, checkout or payment form, calendar form, landing-page form, patient intake workflow, or another consent-based channel that displays clear SMS consent language and links to this Privacy Policy and the Terms of Service. Transactional and marketing consent choices must be presented separately and must not be preselected.

Frequency, charges, and carrier terms

Message frequency may vary based on your interactions, appointments, requests, and marketing preferences. Message and data rates may apply under your mobile plan. Most major U.S. carriers are supported, but carrier availability may change. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

STOP and HELP

Reply STOP to opt out of SMS messages. We may send one final message confirming your opt-out. Reply HELP for assistance, call +1 832-835-1131, or email contact@liftplastics.com. Opting out of SMS does not prevent us from contacting you through another channel when permitted or necessary to respond to your request, provide care, or comply with law.

6. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Lift Plastic Surgery does not share customer or patient opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or lead-generation purposes. SMS opt-in data and consent will not be shared with any third parties for their own marketing, promotional, lead-generation, or independent use. Information sharing with subcontractors in support services is permitted only as necessary to provide requested services or deliver messages the user consented to receive. Such providers may include communications platforms, telephone carriers, appointment systems, and technology vendors acting on our behalf and subject to appropriate confidentiality and data-use restrictions. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties except service providers required to deliver the messages the user consented to receive or when disclosure is required by law. Lift Plastic Surgery does not sell, rent, trade, purchase, or transfer leads or personal information.

7. Information Sharing and Disclosure

We disclose personal information only as permitted by applicable law and for legitimate purposes related to operating the Services, providing requested care or services, protecting rights and safety, or complying with legal obligations. Depending on the context, disclosures may include the following categories:

1. Healthcare operations and care coordination. Information may be shared with treating providers, authorized workforce members, facilities, laboratories, pharmacies, or other participants in care when permitted or authorized.
2. Service providers and subcontractors. We may use vendors for website hosting, cybersecurity, analytics, patient or appointment management, communications delivery, records management, payment processing, financing facilitation, professional services, and similar support. They receive only information reasonably necessary for their role and are contractually or legally restricted as appropriate.
3. Business associates. When a vendor handles PHI on our behalf and HIPAA requires it, we use a business associate agreement or another legally appropriate arrangement.
4. At your direction. We may disclose information to a person, provider, financing company, or other organization when you direct or authorize us to do so.
5. Legal and safety purposes. We may disclose information to comply with law, court order, subpoena, regulatory inquiry, professional obligation, or lawful government request, or to protect rights, safety, and security.
6. Business transactions. If Lift Plastic Surgery is involved in a merger, acquisition, reorganization, financing, or transfer of practice assets, information may be disclosed subject to applicable healthcare, privacy, and confidentiality obligations. SMS opt-in data and consent remain excluded from use for third-party marketing or promotional purposes.

8. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage, log files, analytics tools, and similar technologies to remember preferences, maintain functionality, measure traffic, understand how visitors use the website, protect against fraud, and evaluate communications or advertising. These technologies may collect browser, device, usage, referral, and approximate location information. You can manage cookies through browser settings and, where available, our consent tools. Blocking cookies may affect certain website functions. Browser-based Do Not Track signals are not interpreted uniformly across the industry; we respond to legally recognized opt-out preference signals where required. We do not use SMS opt-in data or consent for third-party advertising, and we do not sell or rent personal information.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure. Safeguards may include access controls, authentication, workforce training, vendor oversight, secure configurations, encryption where appropriate, monitoring, backups, and incident-response procedures. No website, database, email system, SMS transmission, or method of electronic storage is completely secure. You should use caution when sending sensitive information through ordinary email or text. If you believe your interaction with us is no longer secure, contact us promptly at +1 832-835-1131. We will provide notices concerning qualifying security incidents as required by applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide Services, maintain patient and business records, fulfill the purposes described in this Privacy Policy, document consent and opt-out activity, resolve disputes, enforce agreements, and comply with legal, regulatory, tax, accounting, professional, and healthcare-record retention obligations. Retention periods differ by information type and context. Medical records and related information may be retained for periods required by professional and health-record laws. SMS consent records may be retained to demonstrate compliance even after an opt-out. When information is no longer required, we may delete, de-identify, or securely dispose of it, subject to backup cycles and legal restrictions.

11. Your Rights and Choices

Depending on your relationship with us, the type of information involved, and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about certain disclosures or processing. You may also have the right to opt out of certain targeted advertising, sale, or profiling activities. Lift Plastic Surgery does not sell personal information. Requests may be subject to identity verification, legal exceptions, medical-record requirements, and record-retention obligations.

1. SMS: Reply STOP to opt out and HELP for assistance. You may also call or email us. Transactional and marketing preferences can be changed independently where technically available.
2. Email marketing: Use the unsubscribe link in a marketing email or contact us. We may still send non-marketing messages concerning appointments, accounts, care, transactions, or legal notices.
3. Cookies: Adjust browser or consent settings. Certain essential technologies cannot be disabled without affecting functionality.
4. Contact and account information: Contact us to request correction of inaccurate information.
5. Health information: Rights regarding PHI are described in the applicable Notice of Privacy Practices and may include access, amendment, accounting, restrictions, confidential communications, and complaint rights.

Submitting a privacy request

Send requests to contact@liftplastics.com or mail them to Lift Plastic Surgery PLLC at 410 Genesis Blvd, Suite A, Webster, Texas 77598. Describe your request and the information involved. We may request information needed to verify your identity and authority. Authorized agents must provide proof of authority where required. We will not discriminate against you for exercising an applicable privacy right.

12. Children’s Privacy

The public website and SMS marketing program are not directed to children under 13, and we do not knowingly collect personal information online from a child under 13 without legally sufficient parental consent. Marketing SMS enrollment is intended for adults. A person under 18 may participate only through a parent or legal guardian where appropriate and permitted by law. Healthcare services for minors may require information from a parent or legal guardian and are handled according to applicable consent, confidentiality, and medical-record rules. If you believe a child submitted personal information improperly, contact us so that we can investigate and take appropriate action.

13. Third-Party Links and Services

The Services may link to or integrate with third-party appointment calendars, patient portals, payment or financing providers, map services, social-media sites, analytics tools, aesthetic simulators, and other websites or platforms. Those parties operate under their own terms and privacy practices. A link or integration does not mean that Lift Plastic Surgery controls or endorses the third party’s privacy or security practices. Review third-party policies before providing information. If you leave our website or use a third-party service, information may be collected directly by that provider. This Privacy Policy applies only to information Lift Plastic Surgery controls, except where applicable law provides otherwise.

14. Medical Emergencies and Sensitive Communications

Do not use the website, a contact form, email, voicemail, or SMS for a medical emergency or urgent medical concern. Call 911 or go to the nearest emergency department. If you are an established patient with an urgent postoperative concern, follow the emergency or after-hours instructions provided by your clinical team. SMS and ordinary email may not be encrypted and may be viewed by anyone with access to your device or account. By choosing those channels, you acknowledge these practical risks. We may redirect sensitive discussions to a secure portal, telephone call, or in-person visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, Services, vendors, or privacy practices. The revised policy will be posted at the Privacy Policy URL with an updated effective date. Material changes may be communicated by additional reasonable means when required. Changes do not retroactively expand SMS marketing consent; new consent will be obtained when applicable law requires it.

16. Contact Information

Contact us with questions, privacy requests, complaints, or SMS assistance using the information below. For a medical-record or HIPAA-related request, please identify the request so that it can be routed appropriately.

17. Terms of Service

Your use of the website and participation in our SMS programs are also subject to the Lift Plastic Surgery PLLC Terms of Service available at: https://liftplastics.com/terms-of-service